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Problem loading demo

4 years 8 months ago #1 by sundown101

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    • Problem loading demo was created by sundown101
    Hello. I just downloaded the demo. The install program seemed to run fine, but when I try to run the game I get a Microsoft visual C++ Runtime error that says "This application has requested the Runtime to terminate it in an unusual way."

    I did a search on the forums and saw some ideas, so I tried the following to troubleshoot.

    First, I uninstalled the demo. Then I re-downloaded the demo and tried installing to a different partition on my drive. I have tried that multiple times, and I have tried running the install program and the game as administrator. I am running Windows7.

    Any ideas what to try next?

    Thanks in Advance,
    Sundown101

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    4 years 8 months ago - 4 years 8 months ago #2 by RebBugler

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    • Replied by RebBugler on topic Re: Problem loading demo
    The anti-virus app AVG has caused this issue before. If you're running this turn off it's firewall and see if that helps.
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    4 years 8 months ago #3 by sundown101

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    • Replied by sundown101 on topic Re: Problem loading demo
    I only use this computer for gaming, so I don't have any anti-virus program installed. I did have a demo of malwarbytes which I uninstalled. After that, I tried the game, same error. I went ahead and uninstalled the game and reinstalled from my download but still got the same error.

    Any ideas on a next step?

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    4 years 8 months ago #4 by RebBugler

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    • Replied by RebBugler on topic Re: Problem loading demo
    Please post your sowgb.log file located in the Work folder, copy paste will do.
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    4 years 8 months ago #5 by sundown101

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    • Replied by sundown101 on topic Re: Problem loading demo
    Here it is. Thanks again.

    Game Launched
    13:28:27 Version:SOWGB
    1.6000
    13:28:27 Reading Key: SOFTWARE\NorbSoftDev\SOWGB
    13:28:27 load error5 2148073487
    13:28:27 load error3 87

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    4 years 8 months ago #6 by Little Powell

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    • Replied by Little Powell on topic Re: Problem loading demo
    I would try to download the demo again. I know you already have twice, but perhaps from another internet connection if possible. We've had a few problems with that server in the past corrupting downloads.

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    4 years 8 months ago #7 by sundown101

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    • Replied by sundown101 on topic Re: Problem loading demo
    I uninstalled and tried downloading from the Softpedia US mirror. After reboot and reinstall, same error message and same log file.

    I know this is a shot in the dark, but do you think I have a corrupt dll file that is newer than one your program installs?

    Anyway, thanks again.

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    4 years 8 months ago #8 by RebBugler

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    • Replied by RebBugler on topic Re: Problem loading demo
    The downloaded size should be 235 MB. Does this check out with your download?
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    4 years 8 months ago #9 by ADukes

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    • Replied by ADukes on topic Re: Problem loading demo
    www.matrixgames.com/forums/tm.asp?m=3629895&mpage=1&key=�
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    4 years 8 months ago #10 by sundown101

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    • Replied by sundown101 on topic Re: Problem loading demo
    I just got a chance today to try the info above. I have downloaded the demo 3 times, each one is 234mb. The one I currently have installed displays 234 MB (246,107,199 bytes) when I check the properties

    I have tried reinstalling and choosing Windows XP SP3 compatibility mode, and have tried run as administrator. I only have one user setup on this machine.

    Still the same error message.

    Do you think if I purchased the full game I should have better luck?

    Thanks

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    4 years 8 months ago #11 by RebBugler

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    • Replied by RebBugler on topic Re: Problem loading demo
    All I can say is that if you purchase the game we'll help you through getting it installed. The link that ADukes provided leads to multiple links, and each leads to eventual fixes. So, I feel strongly that this issue with your setup can be resolved, eventually.
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    4 years 7 months ago #12 by sundown101

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    • Replied by sundown101 on topic Re: Problem loading demo
    Well, I took the plunge and purchased the game from Matrix. Download went smoothly, uninstalled the last attempt at the demo and ran the install. Everything seemed ok and the launcher opened fine. Clicked on the PLAY button, same error and same error codes in the log file.

    Looking at one of the old posts listed above, I tried creating a whole new user on my system and gave the new user admin rights. Uninstalled from the old user, reinstalled as the new user, same error.

    Any ideas on what to try next?

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    4 years 7 months ago #13 by RebBugler

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    • Replied by RebBugler on topic Re: Problem loading demo
    Since you took the plunge...I'm back. Just one idea at the moment, I've got to dig in that link some more before I can suggest anything further.

    In the meantime try this:

    Go into SOWGB\Base\Music and rename the file SOWGB_Intro.mp3. It's a long shot but works for some with a conflicting sound card.
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    4 years 7 months ago #14 by sundown101

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    • Replied by sundown101 on topic Re: Problem loading demo
    I tried renaming the file, same error. Anything else to try?

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    4 years 7 months ago - 4 years 7 months ago #15 by RebBugler

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    • Replied by RebBugler on topic Re: Problem loading demo

    sundown101 wrote: Well, I took the plunge and purchased the game from Matrix. Download went smoothly, uninstalled the last attempt at the demo and ran the install. Everything seemed ok and the launcher opened fine. Clicked on the PLAY button, same error and same error codes in the log file.

    Looking at one of the old posts listed above, I tried creating a whole new user on my system and gave the new user admin rights. Uninstalled from the old user, reinstalled as the new user, same error.

    Any ideas on what to try next?


    The statement below fixed one user, it's similar to what you did, but not the "Uninstalled from the old user" part. Please confirm that you followed this same procedure when you made the new user account.

    What I did was create a new user account, made it the administrator, deleted the old account
    and voila! The game works.

    Link

    In addition, this follow up of a successful fix:

    Update: I wasn't able to get it to install under the new user since it wasn't set up as a admin as I originally thought.

    It does run fine if I install the game under my normal (admin) account and then do a RUN-AS command with the new user. So far so good...I have no idea why my main user account won't run the game as it runs all other games just fine. But, it seems just happy as can be with the run-as the new one...very odd.

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    Last edit: 4 years 7 months ago by RebBugler.

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    4 years 7 months ago #16 by sundown101

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    • Replied by sundown101 on topic Re: Problem loading demo
    I did everything but deleting the old user. I've got too much stuff there to delete right now, maybe later.

    I decided to try a different route, loading it out my old Windows XP machine that I rarely use. Other than having to shut off my virus scan, it seems to be working fine. I am mainly playing brigade level scenarios for now, so I am not taxing the machine too hard.

    When I decide to clean up the users on my primary computer, I may be back for more helping loading it there. For now, thanks again.

    Sundown101
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