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Register your game at Matrix to resolve most install and activation issues

8 years 3 months ago #31 by Braxton Bragg

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  • Thank you for your help everyone. All working well patch 1.6

    There will always be a counter argument!
    The following user(s) said Thank You: Little Powell

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    8 years 1 month ago - 8 years 1 month ago #32 by A.S. Johnston

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  • I have been gone for a year or about that. I emailed support here and they immediately sent me the Activation Code for my SOW:Gettysburg (I also bought Pipe Creek, but I cleverly kept that code). So I came here to this thread, faithfully followed the instructions. When I typed in the code to register my game with Matrix, it said: "[Invalid Key]. So, what do I do now, please?

    Oh, I almost forgot. My PC had to have a hard drive re-format and a new OS installed about four months ago, so anything that was on there - for instance, SOW:Gettysburg and any cookies associated with it - are gone. Help? :(

    Second "Oh" - I downloaded the 1.50 version from Matrix and it asked for the Activation Key, which I duly entered and that failed as well. Anyone?

    NEVER MIND. I copied down the Activation Key incorrectly and entered it incorrectly at the website and on the install copy of 1.50. My error. I apologize. :blush:
    Last edit: 8 years 1 month ago by A.S. Johnston.

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    7 years 10 months ago #33 by 35th Georgia

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  • I keep having trouble with the PCL as Matrix says my code for pipe creek is invalid even though the code you sent me and the one I had on record is the same. I haven't loaded SOW from matrix because I don't want to lose Pipe Creek. I could not ask for better service from you folks it just seems that Matrix needs to get their act together. Matrix also states that older versions of Pipe creek will not work but I do not think that is the problem. Besides I thought the deal was that everything had to be availible.

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    7 years 10 months ago #34 by Little Powell

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  • Just make sure you are downloading the latest version the of Pipe Creek installer because newer codes will only work with the new version.

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    7 years 10 months ago #35 by RebBugler

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  • Matrix also states that older versions of Pipe creek will not work


    Incorrect, I'm thinking you interpreted it wrong as versions should mean patch versions, not games. Regardless, keep squeaking, you bought the game, we'll make right by you. And, post this issue on the Matrix forum...www.matrixgames.com/forums/tt.asp?forumid=1120

    Expanded Toolbar - Grog Waterloo
    Bugles & Flags Gettysburg - Toolbar, Flags, Scenarios and more...
    __________________________________
    In remembrance:
    Eric Schuttler "louie raider" (1970 - 2018)
    John Bonin "2nd Texas Infantry" (1977 - 2012)

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    7 years 10 months ago - 7 years 10 months ago #36 by 35th Georgia

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  • Please note, you can only register Matrix Games titles that came with a serial number.
    Older releases that did not come with a serial number can not be registered at this time

    This is the sentence I was referring to. I could be understanding it wrong.

    "To walk into to almost certain death is insane,to do it with honor is heroic."
    Last edit: 7 years 10 months ago by 35th Georgia. Reason: correction to spelling

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    7 years 10 months ago #37 by RebBugler

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  • Please note, you can only register Matrix Games titles that came with a serial number.
    Older releases that did not come with a serial number can not be registered at this time

    This is the sentence I was referring to. I could be understanding it wrong.


    Good, saw your Matrix post, that should get things rolling. To be clear, every game sold by NSD or Matrix has a registration code, before Matrix they were called activation codes.

    Expanded Toolbar - Grog Waterloo
    Bugles & Flags Gettysburg - Toolbar, Flags, Scenarios and more...
    __________________________________
    In remembrance:
    Eric Schuttler "louie raider" (1970 - 2018)
    John Bonin "2nd Texas Infantry" (1977 - 2012)

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    7 years 10 months ago #38 by 35th Georgia

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  • I am happy to say that the problem is now resolved. Thanks for the help and a special thanks to Red Bugler for encouraging me to squeak.

    "To walk into to almost certain death is insane,to do it with honor is heroic."

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    7 years 9 months ago #39 by rbuck

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  • Thanks for making this easy for an OLD guy to figure out! B)

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    Major General Patrick R. Cleburne before his fatal wound at the battle of Franklin, Tennessee.

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    7 years 9 months ago #40 by troden

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  • Just registered the game I purchased yesterday - SOW Anniversary Edition. Under my registered games it says there is no download available.

    I registered to get the matrix version of the game since the version I have does not show buildings or fences, even though I have everything set correctly (including setting object detail to 'best').

    Now what do I do???????

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    7 years 9 months ago #41 by Little Powell

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  • Matrix must not have the download posted yet. But the version you have is the matrix version already. It's the only version available.

    See my reply in the other thread about your issue.

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    7 years 9 months ago #42 by McHugh

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  • Okay, I have registered SOW Gettysburg at the Matrix Games site using the license number that was given to me when I purchased the game. You referred to serial number which I assume means the license number? In the next couple of weeks, I plan on upgrading my PC by installing a new video card, new processor and switching from Windows XP to Windows 7 Home Premium 64 bit. I just want to clarify what I need to do in regards to SOW Gettysburg. The procedure I intend to follow is to uninstall SOWG using Windows XP. After installing Windows 7 I am going to download the Matrix version and then install patch 1.6. Is this the right procedure? I have kept a copy of the download version of SOWG from Norb Software but if I understand correctly that version is now outdated. Thank you advance for any feedback.

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    7 years 9 months ago #43 by born2see

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  • That should do it. Let us know if you have any problems.

    B

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    7 years 6 months ago #44 by Chortle

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  • I just downloaded the demo game. I bought SOWG last year but haven't used it for a while. Following this thread, I registered the game on Matrix Games.

    Can I convert the demo game to the full game by entering my license, or do I need to download from Matrix Games?

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    7 years 6 months ago #45 by Little Powell

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  • You need to download the full Matrix version of the game. You can no longer unlock the demo.

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    7 years 6 months ago #46 by 2ndAcr

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  • You will have to contact Matrix Support to get a new download link if you did digital only though.

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    7 years 6 months ago #47 by leeds85

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  • No, you can download the matrix versions and they will find where your game currently resides, and install the matrix versions there.


    It didn't find any previous version for me.

    Game originaly installed - C:\NorbSoftDev\Scourge of War - Gettysburg
    Matrix install points to - C:\Matrix Games\Scourge of War - Gettysburg

    Guess i just have to change the path?

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    7 years 4 months ago #48 by Pansarskott

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  • I have a problem...I have registred all Scourge of War games at matrix..but when I go to the download section it says: "No Downloads Available" on two of them...the others are fine...

    Anny thoughts?

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    7 years 4 months ago #49 by ADukes

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    7 years 4 months ago #50 by Pansarskott

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  • Wrong of me..in: "My registred games" I have all my games visible and registred. but two of them says: No downloads awailible..the other Three is fine..its just Brandy station and Chancellorsville that is not possible to download..alltough they are registred...

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    7 years 4 months ago #51 by born2see

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  • Only the games prior to Chancellorsville are available for download there.

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    7 years 4 months ago #52 by Pansarskott

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    7 years 4 months ago #53 by Little Powell

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  • Check the first post again:

    Here is a step by step guide:

    1. First go to the members section www.matrixgames.com/members/
    2. Login with your matrix username and password that you created.
    3. This will bring you to the members club page where you can see a list of all matrix games.
    4. Scroll down to the Scourge of War section
    5. If you haven't registered your games, click the Register link to the right of the game
    6. It will ask for the serial. Enter the serial to register it
    7. Once it's registered, you will now see a Registered link next to it
    8. Click that link to get a download link of the game.

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    7 years 4 months ago #54 by Pansarskott

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  • I have done that..but Brandy Station and chancellorsville can't be downloaded even after I registred them...it just says: "No Downloads Available"

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    7 years 4 months ago #55 by Little Powell

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  • Ok, you'll want to contact Matrix support then. I'm sure they can get you to your games. They are usually pretty fast in responding.

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    7 years 3 months ago #56 by Archer

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  • The same thing happened to me. I bought Chancellorsville and Brandy Station through my Matrix account back in Dec. A couple weeks ago i needed to download those two games again. However, Matrix did not recognize i had previously purchased them. I sent Matrix an email through their contact form and they sent me a new download link with my purchase code. I then registered the games to my Matrix account and they're now recognized.

    And yes, agree with Little Powell, they responded quickly, within 24 hrs. regards

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    6 years 6 months ago - 6 years 6 months ago #57 by gregb41352

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  • Same here....the serial code for the original NorbSoft version doesn't work. Can't even activate the game.

    I have the original first Bull Run, TC2M, Scourge of War Gettysburg, Antietam and Chancellorsville....am I going to have issues with all of them?
    Last edit: 6 years 6 months ago by gregb41352. Reason: additional information

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    6 years 6 months ago #58 by Little Powell

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  • Have you gone through the steps to register your games with Matrix? You shouldn't have issues with all of them.

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    6 years 6 months ago #59 by gregb41352

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  • No I resolved the Scourge of War items through Matrix. It's particularly TC2M that is the problem. Requests for assistance have gone un-answered. I'm wondering if anybody is home there.

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    6 years 6 months ago #60 by Jim

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  • Matrix is not the publisher for TC2M, they only have the GB family. Is the install of TC2M running correctly from the CD?

    -Jim

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