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Lost Registration Code, Lost Game

7 years 10 months ago - 5 years 3 weeks ago #1 by RebBugler

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  • Lost Registration Code , contact Matrix Games Support
    Lost game , hard drive crash, etc., re-download from Matrix Games:

    www.norbsoftdev.net/forum/technical-help-a-bug-post/52680-register-your-game-at-matrix-to-resolve-most-install-and-activation-issues

    Expanded Toolbar - Grog Waterloo
    Bugles & Flags Gettysburg - Toolbar, Flags, Scenarios and more...
    __________________________________
    In remembrance:
    Eric Schuttler "louie raider" (1970 - 2018)
    John Bonin "2nd Texas Infantry" (1977 - 2012)
    Last edit: 5 years 3 weeks ago by RebBugler.

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    7 years 2 months ago #2 by DrMike1997

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  • Hi again all, long time no see! I bought a new computer a couple of months ago and need to redownload my game here. ( bought it prematrix) I tried the link above but have not heard back. Any help would be nice!

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    7 years 2 months ago #3 by Garnier

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  • If you still have the email from NSD with the activation code in it you can use that to register the game at matrix and then download it there.

    Play Scourge of War Multiplayer! www.sowmp.com
    Also try the singleplayer carryover campaign

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    7 years 2 months ago #4 by DrMike1997

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  • I think that was 2 computers ago!

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    7 years 2 months ago #5 by Garnier

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  • What email service do you use? It should not be tied to your computer.

    I highly recommend you use an online email provider if you don't already, so you never lose emails. Having all of my emails back to 2003 is very nice because a lot of things like this get sent to your email and there's no other easy way to get them.

    Anyway, emailing the address given in the first post in this thread should work if you really lost your activation code.

    Play Scourge of War Multiplayer! www.sowmp.com
    Also try the singleplayer carryover campaign

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    5 years 6 months ago #6 by Gavrilo

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  • Is this email outdated? "This email address is being protected from spambots. You need JavaScript enabled to view it." doesn't work for me..

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    5 years 6 months ago #7 by Chamberlain

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  • You are missing the 'w' in software.

    Give it another try.

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    We cannot retreat. We cannot withdraw. We are going to have to be stubborn today

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    5 years 6 months ago #8 by Gavrilo

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  • You are missing the 'w' in software.

    Give it another try.


    Yeah. It still doesn't work.
    Attachments:

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    5 years 6 months ago #9 by Gavrilo

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  • Alright, seriously? Sorry to Double Post, but this is terrible support. I bought & lost my game, and nobody is helping me? Wtf? The email doesn't even work!?

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    5 years 6 months ago - 5 years 6 months ago #10 by Little Powell

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  • Last edit: 5 years 6 months ago by Little Powell.

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    5 years 6 months ago #11 by Gavrilo

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  • Still won't work...
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    5 years 6 months ago #12 by Little Powell

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  • Oops it's scourge of war. Sorry, see my edited post.
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    5 years 6 months ago #13 by Gavrilo

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  • Alright, thank you! I think it worked this time, thank you for sticking through this mess, lol
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    5 years 6 months ago #14 by Gavrilo

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  • Oops it's scourge of war. Sorry, see my edited post.


    Hi, are you sure that Email is valid? It's been 3 days and nothing. Please look into it, or possibly give me a refund? This is getting kind of ridiculous..

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    5 years 3 weeks ago #15 by Saddletank

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  • Lost Registration Code , email the following address, include your original email address at purchase time along with your SOW forum name:



    The Registration (Activation) Code email request is only necessary for games bought prior to 2013 through NSD. Since then games were purchased through Matrix Games and codes are now inclusive, in this case skip the email request and follow the link below.

    Lost game , hard drive crash, etc., re-download from Matrix games:

    www.norbsoftdev.net/forum/technical-help-a-bug-post/52680-register-your-game-at-matrix-to-resolve-most-install-and-activation-issues

    Hi Reb

    I e-mailed the SOWsupport address several days ago but have had no reply. Is this mailbox being monitored?

    Thanks.

    HITS & Couriers - a different and realistic way to play SoW MP.
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    5 years 3 weeks ago #16 by RebBugler

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  • First post amended, all reg code issues are handled by Matrix Games now.

    Expanded Toolbar - Grog Waterloo
    Bugles & Flags Gettysburg - Toolbar, Flags, Scenarios and more...
    __________________________________
    In remembrance:
    Eric Schuttler "louie raider" (1970 - 2018)
    John Bonin "2nd Texas Infantry" (1977 - 2012)

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    5 years 3 weeks ago - 5 years 3 weeks ago #17 by Saddletank

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  • Tried that. No joy. See my post at the bottom of that thread. Because I had no luck there I tried the SOW Support address here.

    The Matrix game screen doesn't accept that I have the game(s) and as I've lost my registration codes I cannot re-input them. I'm stuck in a catch-22.


    HITS & Couriers - a different and realistic way to play SoW MP.
    Last edit: 5 years 3 weeks ago by Saddletank.
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    5 years 3 weeks ago #18 by RebBugler

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  • According to NSD HQ:

    "Matrix has emailed me many times to retrieve old codes. They gather the information and send it to me and I look up the code. That's how many of our users now do it."


    Don't know why Matrix won't cooperate with your reg code request, please try again.

    Expanded Toolbar - Grog Waterloo
    Bugles & Flags Gettysburg - Toolbar, Flags, Scenarios and more...
    __________________________________
    In remembrance:
    Eric Schuttler "louie raider" (1970 - 2018)
    John Bonin "2nd Texas Infantry" (1977 - 2012)

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    5 years 3 weeks ago #19 by Saddletank

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  • Thanks Reb for your continuing help, its appreciated. I have now found a notepad document I created years ago that had my Gettysburg, Pipe Creek and Antietam key codes in it. I have now approached Matrix for just the Chancellorsville and Brandy Station codes which I lack (and can't get access to due to the new HDD and failure of the old one).

    HITS & Couriers - a different and realistic way to play SoW MP.

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