I must not have have been watching at that time. But here, I don't think you'd get such a response. I bet a lot of your potential early customers already use gamersgate with paradox titles (paradox leads the historical strategy game market). It also says something that they did get to where they are now.They received a ton of criticism for Gamersgate. It took many years for the fanbase to accept it. Many people refused to buy their games for a long time. People hated it. But like anything else, it just takes a while for the consumers to realize that it's not as bad as the haters make it out to be. They're getting better, but they went through a tough road to get there.
I respect that. What I wouldn't want to see are potential negative effects of bad decisions because of it.I used to be too, until I started spending 5 years of my nights and weekends working on them. Attitudes change a lot when it's your sweat and blood in the product.
For example I've seen modding projects where the developers treated the users badly, thinking they should be grateful for the hard work. They may be right, but the result is they lose their fanbase who go off to something better in a competitive world.
Mod communities that thrive are those where the consumers (players) get good treatment (like an easy to use product) and feel like the producers (modders) care about them as a group. I think this can be translated to a for-profit game community. NSD obviously is doing a good job of this so far, as evidenced by this thread itself.