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Problem with registering in the Matrix Games

Posted: Wed Nov 07, 2012 10:46 pm
by franco
I keep entering my email address and it is the correct one, but it keeps stating that it is an "Invalid email address." You can't seem to be able to send them an email unless you log in first, whic I can't do because I get the Invalid email address message. I wnat to open an account so that I can order "Chancellorsville."
I went to "Slitherine" and that site took my email address. But I was hoping that I could find out how I could order the "Collectors Edition" of Chancellorsville, but apparently on either site can you send them an email.

Re: Problem with registering in the Matrix Games

Posted: Wed Nov 07, 2012 11:37 pm
by born2see
F,

An obvious question, but have you contacted their support?

B

Re: Problem with registering in the Matrix Games

Posted: Wed Nov 07, 2012 11:52 pm
by franco
Unfortunately you have to be able to sign into their site before you can send them a msg, and since it won't take my email address I can't send them a msg.

Re: Problem with registering in the Matrix Games

Posted: Thu Nov 08, 2012 4:09 am
by Jim
Please try this link: Matrix Login Assistance Page

Let us know if this does not work and we will escalate further.

-Jim