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Re-Activation Problem

Posted: Thu Apr 01, 2010 7:58 pm
by charlesobscure
Since my laptop doesn't have the capacity to run SOW, I want to transfer the game to another computer. I keep deactivating the game on my laptop so that when the demo comes up, the screen only gives the option to activate. Yet, every time I try to activate on the new computer, it says the code is already activated.

Re:Re-Activation Problem

Posted: Thu Apr 01, 2010 8:08 pm
by Shirkon
When you try to deactivate the game on your laptop, are you connected to the internet? Both activation and deactivation needs an active internet connection.

Re:Re-Activation Problem

Posted: Thu Apr 01, 2010 8:52 pm
by norb
Also, go to the scourgeofwar site and put your code into the code check and see if you got it properly deactivated.

Re:Re-Activation Problem

Posted: Thu Apr 01, 2010 9:07 pm
by charlesobscure
I am online when I click "Deactivate" and the website says that I have 0 remaining activations, so I'm assuming that means that the game is still activated. I must be doing something wrong

Re:Re-Activation Problem

Posted: Thu Apr 01, 2010 9:19 pm
by norb
Please email your code and your work/activate.log to sowsupport at scourgeofwar dot com. We have had some random issues, but we'll get it fixed. This is the entire point of the process, so that you can more your code. Gotta try and figure out what went wrong.

Re:Re-Activation Problem

Posted: Thu Apr 01, 2010 9:57 pm
by charlesobscure
what would be my work/activity.log?

Re:Re-Activation Problem

Posted: Thu Apr 01, 2010 10:00 pm
by norb
that's a sub folder where you installed the game.

Re:Re-Activation Problem

Posted: Fri Apr 02, 2010 8:52 am
by charlesobscure
Okay, email sent