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Did my SUpport request go Through? Help!
Posted: Sun Jun 26, 2011 1:17 am
by dudalb
I just bought Gettysburg this morning from the Naval Warfare Store,and am having what is apparently a very common problem with activitation; my game cannot talk to the registration server.I tried the methods in the stick thread on that problem, and no luck.
I just emailed support with all the necessary info, but when I hit send I got kicked back to the "Contact Support" webform.Is this normal, or is this another problem?
I paid what is for me a lot of money for the game, and I would like to be able to play it.
I am on the verge of disconnecting my computer from my DSL line and try the manual method,but will wait to see if I get a reply from Tech Help.
Re: Did my SUpport request go Through? Help!
Posted: Sun Jun 26, 2011 1:20 am
by ADukes
Did you install the patch?
Re: Did my SUpport request go Through? Help!
Posted: Sun Jun 26, 2011 1:32 am
by dudalb
Downloading the patch right now.
I did get a "we received your message"response from Tech support,so that's ok.
Re: Did my SUpport request go Through? Help!
Posted: Sun Jun 26, 2011 1:47 am
by dudalb
Installed the patch. same problem. I tried registering with my anti virus and firewall off, still got the "Can't talk to registratiion server" message. I don't know what else to do. I am beginning to feel I made a bad mistake in buying the game.
Re: Did my SUpport request go Through? Help!
Posted: Sun Jun 26, 2011 6:10 am
by norb
No idea why that would happen, but we are prepared! There is a way to activate without talking to the server. It's done through email and there's directions in the activation dialog, as well as the email that you need to send.
Re: Did my SUpport request go Through? Help!
Posted: Sun Jun 26, 2011 6:33 am
by Marching Thru Georgia
dudalb wrote:
I tried registering with my anti virus and firewall off, still got the "Can't talk to registratiion server"
Which anti-virus are you running? With some, such as AVG and Norton, pressing the disable button doesn't always disable all of it, only part of it.
Re: Did my SUpport request go Through? Help!
Posted: Sun Jun 26, 2011 6:40 am
by dudalb
I did the manual install, and I am up and running!
Re: Did my SUpport request go Through? Help!
Posted: Mon Jun 27, 2011 7:56 am
by Michael Slaunwhite
Hi.
As always top of the line service.
Cheers.