Cannot de-activate game on PC due to PC Failure

[TreetonCC]

Hi, my motherboard recently died and after replacing I had to format the hard drive because
windows wouldn't boot due to Driver incompatibility. I purchased my copy of Scourge of War Gettysburg on the 12th April and received my activation code . When I enter my activation code I now get the message " The code is currently active , you need to de-activate etc. However I can't do this because the game has been erased due to my PC problems. I would be extremely grateful if you could help me with this, the game is fantastic and any help would be very much appreciated.
Thanks in advance
Stuart

[ADukes]

Send an email with your activation code and the email address you have purchased the game with to sowsupport at scourgeofwar dot com.

[TreetonCC]

Hi, Thanks for the reply. I did that yesterday. Guess I just need to wait a tad
longer for my issue to be resolved , I guess you guys are really busy at the moment.
thanks again
Stuart

[ADukes]

TreetonCC wrote:

I did that yesterday.

Are you sure?

[TreetonCC]

I sent a private message via "contact and support" on this website. I'll send another
the way you suggested.
thanks

[TreetonCC]

Hi, I have sent an e-mail to the address you suggested
thanks
stuart

[norb]

stuart,

I apologize for the slow response. When I set up the email account I set up a link that I was currently using, but it was not the right link. It worked for a while, but now is old. So I've just set up the correct link to our support email. Yours and everyone else's is sitting there, nothing is lost. But we now will catch up.

Norb

[TreetonCC]

Thanks Norb.
Stuart