Game Crashes after the Startup Dialog comes up

[jglogau]

Hi:

Support at Matrix Games said to post here with my problem.

Gettysbury crashes when I press the button/artwork on the start-up dialog. Can't get any further than that. There are no specific messages, just that the game has crashed.

This is the trouble ticket number to see everything we've tried,

Issue ID :13964

Regards,
Jordan

[Little Powell]

Please don't post your serial key on the forum.

Has the game ever worked for you? Possible that you have a corrupt download. Please try to download again and see if that does it.

[jglogau]

Nope, a fresh download didn't work. Crashes at the same spot.

[Little Powell]

What operating system are you running? Is there anything in your log after the crash? The log is located in your game\Work folder. Its called SOWGB.log. You can just copy/paste the contents here.

[jglogau]

Here's the log, looks like there's a missing file.

[Little Powell]

Thank you. Since that's the very first file it loads, chances are it's missing a lot more than just that screen file. Do you have a way to take screenshots? I'd like to see a screenshot of what your game folder looks like, which files are missing etc. So first I'd like to see you main directory; should be C:\NorbSoftDev\Scourge of War - Gettysburg

If that looks intact, then I'd like to see C:\NorbSoftDev\Scourge of War - Gettysburg\Base\Graphics\Screens

[jglogau]

Here are the screen shots of the two directories.

[Little Powell]

Here are the screen shots of the two directories.

Yeah, missing lots of screen files. If that is a view of the top of the folder, there are supposed to be several more graphics files starting with ANIM_ etc...

The only thing that would cause that is a corrupt download or install.. Really hate to have you re-download again, but I'm not sure what else it could be. Are you downloading over wi-fi? Have you had internet connection problems in the past?

[jglogau]

Yes, using WiFi but never had a problem.

Plus the install starts as one big zip file, so how would it be a download issue unless that got corrupted.

[Little Powell]

Ok, I didn't know matrix zipped it up.

I'm scratching my head on this one. Every other time something like this has been reported (and it's only been a few times) it was always a corrupt download. Do you have another computer you can try it on (just to rule out an issue with your computer)?